SUBMIT A WARRANTY CLAIM

For a warranty claim to be processed, the machine will have had to be registered with LVI/Binkley & Hurst LP when retailed to the customer.
All warranty claims over $300.00 total must have had prior approval by an LVI Warranty Administrator
All dealers must follow protocol in order to receive warranty reimbursement
A detailed dealer invoice for machine repairs must accompany the warranty claim form
Invoice must list all parts used for repairs, labor hours, labor cost per hour and total labor cost

All warranty replacement parts must be original LVI parts acquired through LVI/Binkley & Hurst LP. [Lubricating oil is exempt from this stipulation]
All parts listed on the warranty claim will be reimbursed to the dealer at “dealer cost” and not at “retail list” price.
Replacement parts shipping costs will not be reimbursed to the dealer.
LVI warranty will not pay costs of travel to or from the machine location or transporting the machine to the dealership for repairs or delivery back to the customer.
For a warranty claim to be processed, the machine will have had to be registered with LVI/Binkley & Hurst LP when retailed to the customer.

STEP 1

Warranty Repair Request

Contact Info

Name

First Name

Last Name

Dealer Name

Phone

(###)

###

####

Email

Unit Information

Machine Model

Serial Number

Date Retailed to Customer

MM

DD

YYYY

Brand, Model and HP of machine powering the LVI unit

Customer Information

Customer Name

First Name

Last Name

Customer Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Additional Information

Estimated Hours of Machine Use

Description of Machine Failure

After you submit this form, our LVI warranty administrator will contact you. Do not perform repairs on the machine until you receive approval and a repair authentication number. Once approved, you may continue to step 2 and submit a warranty claim through the LVI website.

SUBMIT A WARRANTY CLAIM

STEP 1

STEP 2